Tracking order

Thank you for choosing FallowKeep. We understand how important it is to know where your package is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a detailed guide on how to track your order from the moment it leaves our warehouse until it arrives at your doorstep.

How to Track Your Order

Once your order has been processed and shipped, you will receive an email confirmation from [email protected] containing your unique tracking number and the name of the shipping carrier. Please follow these simple steps:

  1. Locate your tracking number – Check your inbox (and spam folder) for the shipping confirmation email. The tracking number is typically a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit a reliable tracking platform – We recommend using 17Track, a free and user-friendly service that supports over 700 carriers worldwide.
  3. Enter your tracking number – Go to https://www.17track.net/en , paste your tracking number into the search bar, and click the "Track" button.
  4. View real-time updates – The platform will display the current status of your package, including location, estimated delivery date, and any transit events.

Alternative Tracking Tools

If you prefer another service, PackageRadar and AfterShip are also excellent options. Simply visit their websites and enter your tracking number to get started:

  • PackageRadar – Supports tracking for major carriers like USPS, FedEx, DHL, and more.
  • AfterShip – Offers a clean interface and automatic notifications for status changes.

What to Do If Your Tracking Number Doesn't Work

It can take up to 24–48 hours for the tracking information to appear in the carrier's system after you receive the email. If you still see no updates after this period, please double-check the number for any typos. If the issue persists, contact our support team at [email protected] with your order number, and we will investigate promptly.

Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5–10 business days within the United States, and 10–20 business days for international orders. Expedited options are available for faster delivery. Please note that customs processing may add additional time for international shipments.

Need Further Assistance?

If you have any questions about your order or tracking status, feel free to email us at [email protected]. Our team is available to help you with any concerns regarding your Mice, Headphones, or Controllers purchase. We aim to respond within 24 hours on business days.