Privacy policy

At FallowKeep, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our online store and purchase products such as Mice, Headphones, and Controllers.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, billing and shipping address, email address ([email protected]), and payment details (processed securely by third-party payment providers).
  • Order Information: Products purchased, order history, and transaction details.
  • Technical Data: IP address, browser type, device information, and cookies (as described in our Cookie Policy).
  • Communication Data: Any correspondence you send to us via email or contact forms.

2. How We Use Your Information

We use your data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, returns, or inquiries via email ([email protected]).
  • To improve our website, products, and customer service.
  • To comply with legal obligations and prevent fraud.
  • To send occasional promotional offers (only with your explicit consent).

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption protocols. Payment information is processed directly by our PCI-DSS compliant payment partners and is not stored on our servers.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is typically retained for a period of 5 years after the last transaction to comply with tax and legal requirements. After this period, your data will be securely deleted or anonymized.

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information only with trusted service providers who assist us in operating our website and conducting our business, such as:

  • Shipping carriers (e.g., for delivery of your Mice, Headphones, or Controllers).
  • Payment processors (for secure transaction handling).
  • IT and hosting service providers (for website maintenance).

All third parties are contractually obligated to keep your data confidential and use it only for the specified purposes.

6. Your Rights

Under applicable international privacy laws, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data, subject to legal obligations.
  • Right to Restrict Processing: Limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

8. International Data Transfers

As an international online store, your data may be transferred to and processed in countries outside your own. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via email at [email protected]. We are committed to addressing your inquiries promptly and transparently.