Faq

How can I place an order?

Simply browse our selection of Mice, Headphones, and Controllers, add your desired items to the cart, and proceed to checkout. You will be guided through the payment process without needing to create an account.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please email us at [email protected] within 1 hour of placing your order. We will do our best to accommodate your request.

What are the shipping options and costs?

We offer standard and express shipping. Standard shipping is free for orders over $50. Exact costs and delivery times are calculated at checkout based on your location.

How long does delivery take?

Standard shipping typically takes 5–10 business days. Express shipping takes 2–4 business days. Please note that delivery times may vary due to customs or local carrier delays.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and times will be displayed during checkout.

What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To initiate a return, please email [email protected] with your order number and reason for return.

How long do refunds take?

Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

What if my item arrives damaged or defective?

We are sorry for the inconvenience. Please contact us immediately at [email protected] with photos of the damage or defect, and we will arrange a replacement or full refund.

Do your products come with a warranty?

Yes, all Mice, Headphones, and Controllers sold at FallowKeep include a 1-year manufacturer warranty against defects in materials and workmanship.

How do I get technical support for my product?

For troubleshooting or setup assistance, please email [email protected] with your product model and a description of the issue. Our team will respond within 24 hours.

If you have any other questions, feel free to reach out to us at [email protected]. We aim to respond to all inquiries within 24 hours.