Shipping policy

At FallowKeep, we are committed to delivering your Mice, Headphones, and Controllers with reliability and care. Our logistics policy outlines the shipping terms for all orders placed through our online store.

Shipping Method

We offer a single, standard shipping option for all deliveries. This method ensures your items are processed and dispatched securely. Please note that no expedited or alternative shipping methods are available at this time.

Shipping Costs

Standard shipping charges apply to every order. There are no free shipping promotions or waivers. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the weight of the products in your cart.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Standard shipping generally takes 5–10 business days from the date of dispatch. Please allow additional time for remote or rural areas. We are not responsible for delays caused by customs, weather, or carrier issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through our carrier’s website. If you do not receive tracking information within 3 business days of shipping, please contact us at [email protected].

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. FallowKeep is not liable for orders delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, email us immediately at [email protected]. We will do our best to accommodate changes before the order is shipped.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please reach out to us within 7 days of the expected delivery date. Include your order number and a description of the issue. We will investigate and provide a resolution, which may include a replacement or refund. Contact us at [email protected] for assistance.

International Shipping

Currently, FallowKeep ships to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times for international shipments may be longer due to customs processing.

Contact Us

For any questions or concerns regarding your shipment, please email our support team at [email protected]. We aim to respond within 24 hours on business days.