Refund policy
Refund Policy
At FallowKeep, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used Mice, Headphones, or Controllers (unless defective).
- Items damaged due to misuse, neglect, or unauthorized modifications.
- Digital products, software downloads, or gift cards.
- Items purchased during clearance or final sale events.
Return Process
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue with photos or a description.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
Contact Us
For any questions regarding this policy, please email [email protected]. We aim to respond within 24 hours on business days.